Question 1

Is the website audit really free?

Accepted Answer

Yes. There's no payment and no obligation. We review your site and share what we'd improve. If you'd like our help implementing changes, we send a written proposal you can review at your own pace.

Question 2

What do you review in the audit?

Accepted Answer

We look at how your website turns visitors into calls, quote requests, or booked appointments — homepage clarity, mobile experience, calls-to-action, lead form, trust signals, page speed at a glance, and the basics of follow-up.

Question 3

Do I need to give website login access?

Accepted Answer

No. The free audit is based on what's publicly visible on your site. We never ask for website passwords, hosting credentials, or admin logins to send you the audit.

Question 4

What happens after I submit the audit form?

Accepted Answer

You'll get a confirmation, then we review your site and share findings within a few business days. There's no automatic charge and no surprise calls — you decide what to do next.

Question 5

How long does the audit take?

Accepted Answer

Most free audits are returned within a few business days. Timing depends on current volume.

Question 6

Do I have to buy anything after the audit?

Accepted Answer

No. Many people use the audit, make improvements themselves, and never come back. That's fine. Our job is to be useful first.

Question 7

Can I request an audit if my website is unfinished?

Accepted Answer

Yes. If a site is very early, we'll tell you what's worth focusing on before more design work — sometimes that saves money.

Question 8

What if I already know what needs fixing?

Accepted Answer

Then a consultation may be a better fit. You can book a short call instead so we can talk through your priorities directly.

Question 9

Why are prices custom?

Accepted Answer

Local businesses have very different sites, offers, and goals. We send a written proposal with scope and price so you know exactly what you're getting before paying anything.

Question 10

What package should I choose?

Accepted Answer

Start with the free audit. Based on your site and goals, we'll recommend the smallest package that actually moves the needle — not the largest one.

Question 11

Can I start small?

Accepted Answer

Yes. Most clients start with a focused engagement (one page, one form, one follow-up) rather than a full rebuild.

Question 12

Can I upgrade later?

Accepted Answer

Yes. You can expand scope at any time. We'll send a new proposal for the added work.

Question 13

What is included in each package?

Accepted Answer

Each package on the packages page lists what's included and what's not. Your proposal will confirm scope in writing for your specific project.

Question 14

What is not included?

Accepted Answer

Paid ad spend, third-party tool subscriptions, stock photo licenses, and custom integrations outside the agreed scope are not included unless listed in your proposal.

Question 15

Do you offer paid ads or SEO?

Accepted Answer

Our focus is conversion: turning the traffic you already have into more inquiries. We don't run Google or Meta ad accounts, and we don't sell monthly SEO link-building.

Question 16

Are third-party tools included?

Accepted Answer

No. Things like email sending, CRM seats, scheduling tools, or hosting are billed by their providers directly. We'll recommend simple options when needed.

Question 17

What happens after the free audit?

Accepted Answer

If it makes sense, we send a written proposal. If it doesn't, we say so. You're never auto-enrolled in anything.

Question 18

How does the proposal process work?

Accepted Answer

You receive a written proposal with scope, deliverables, timeline, and price. You review it on your own time and reply when ready.

Question 19

When does onboarding happen?

Accepted Answer

After you approve the proposal and complete the deposit. Onboarding is a short checklist of what we need to start.

Question 20

What do you need from me?

Accepted Answer

Usually: a short intro to your business, access to the specific tools we'll touch (only what's needed), and timely answers when we ask questions or share work for approval.

Question 21

How do project updates work?

Accepted Answer

You'll see status, tasks, and approvals inside your client portal, and we send updates at key milestones. No surprise silence.

Question 22

Can I ask questions before starting?

Accepted Answer

Yes. You can use the contact form or book a short consultation before requesting an audit or approving a proposal.

Question 23

What if I decide not to move forward?

Accepted Answer

That's fine. There's no pressure and no penalty. You can come back later if your situation changes.

Question 24

Do I receive a written proposal first?

Accepted Answer

Yes. We don't ask for payment before you've seen a written proposal with scope, deliverables, timeline, and price.

Question 25

When do I pay?

Accepted Answer

After you approve the proposal. Most projects use a deposit to start, with the balance due before final delivery.

Question 26

How do payment links work?

Accepted Answer

We send a secure payment link tied to your approved proposal. We never ask for card details over email, chat, or phone.

Question 27

Can I ask for proposal changes?

Accepted Answer

Yes. Proposals are a starting point. Tell us what to adjust and we'll send an updated version.

Question 28

What if I decline the proposal?

Accepted Answer

Nothing happens. You keep the audit, we part on good terms, and the door stays open.

Question 29

Are refunds guaranteed?

Accepted Answer

Refund eligibility depends on the work already delivered and the terms in your proposal and our refund policy. Please read the refund policy and service agreement for full details.

Question 30

Where can I read the service agreement?

Accepted Answer

You can read the service agreement, terms, and refund policy from the footer of any page, or from the links in your proposal.

Question 31

What is the client portal?

Accepted Answer

It's your private project workspace. You'll see status, deliverables, tasks that need your input, and a record of what's been shared.

Question 32

When do I get portal access?

Accepted Answer

After you approve your proposal and complete onboarding, we send a secure link to access your portal.

Question 33

What can I see inside the portal?

Accepted Answer

Project status, milestones, files and links we've shared, items waiting on your approval, and a simple way to message us.

Question 34

Can I approve work there?

Accepted Answer

Yes. Approvals happen inside the portal so there's a clear record of what's signed off.

Question 35

Can I request support there?

Accepted Answer

Yes. Active clients can send support requests directly from the portal.

Question 36

Is the portal public?

Accepted Answer

No. Each portal link is private to your project and shouldn't be shared publicly.

Question 37

Should I use Contact or Support?

Accepted Answer

Use Contact for general questions before you're a client. Use Support if you're an active client, or have a question about a proposal, onboarding, or payment link we sent you.

Question 38

What should I include in a support request?

Accepted Answer

A clear description of the issue, what you expected to happen, any error messages, and the page or link involved.

Question 39

Should I include passwords?

Accepted Answer

No. Never send passwords, hosting credentials, or payment card details through any of our forms or emails. We'll never ask for them that way.

Question 40

Can you help with proposal or onboarding links?

Accepted Answer

Yes. If a link isn't working or you can't find it, send a support request and we'll resend it.

Question 41

Can you help with payment link questions?

Accepted Answer

Yes. If you have questions about an invoice or payment link, contact support and we'll clarify before you pay anything.

Question 42

How fast will you respond?

Accepted Answer

We aim to respond within normal business hours. Response times vary based on volume and complexity.

Question 43

What if my request is urgent?

Accepted Answer

Mark it urgent in the support form and explain the impact. We'll prioritize as best we can, but we can't guarantee instant response.

Question 44

Do you guarantee leads?

Accepted Answer

No. We don't guarantee a specific number of leads. Lead volume depends on your market, traffic, offer, follow-up speed, and many factors outside any agency's control.

Question 45

Do you guarantee revenue?

Accepted Answer

No. Revenue depends on your pricing, sales process, capacity, and follow-up. We can help improve the contact and conversion side, not promise a revenue number.

Question 46

Do you guarantee Google rankings?

Accepted Answer

No. Nobody can honestly guarantee specific ranking outcomes — Google's algorithm and competitor activity change constantly. Anyone promising specific ranking positions should be treated with caution.

Question 47

Why can't you guarantee results?

Accepted Answer

Because too much is outside our control: your market, your offer, your follow-up speed, your reputation, and how visitors actually behave. Honest agencies don't promise numbers they can't control.

Question 48

What can you actually help improve?

Accepted Answer

Website clarity, mobile experience, calls-to-action, lead forms, follow-up sequences, tracking, and the basic delivery process around new inquiries.

Question 49

How do I measure progress?

Accepted Answer

We focus on simple metrics: form submissions, calls, booked consultations, and reply rates on follow-up. We help you set up basic tracking so you can see what's changing.

Question 50

Do I need to share passwords?

Accepted Answer

Not to request an audit or a proposal. For paid work, we'll request only the specific access needed for the agreed scope — and only after you approve the proposal.

Question 51

What information should I not send?

Accepted Answer

Don't send passwords, payment card numbers, or sensitive personal data through our forms or email. If something requires secure handling, we'll arrange a safe method.

Question 52

How is my audit request used?

Accepted Answer

We use it to review your site and respond. We don't sell your information or sign you up to unrelated marketing lists.

Question 53

Will you contact me after I submit?

Accepted Answer

Yes — to deliver your audit and any directly related follow-up. You can opt out at any time.

Question 54

Do you sell my information?

Accepted Answer

No. We don't sell or rent your contact details to third parties.

Question 55

Where can I read the privacy policy?

Accepted Answer

You can read the privacy policy, security overview, and terms from the footer of any page.

Questions before you request a free audit?

Free Audit

Pricing & Packages

Process

Proposals & Payments

Client Portal

Support

Results & Guarantees

Privacy & Access

Ask before submitting, or start with the free audit