Service Agreement

This Service Agreement explains how Local Growth Bureau delivers paid projects, what we need from clients, what is included, and what is out of scope. It applies whenever you accept a proposal, package, or recurring service from us.

The scope of work is defined in the proposal you accept. Deliverables, package, timeline, and price listed in the proposal are the source of truth for what we will produce.

Work or features not listed in the proposal are considered out of scope and may require a new proposal or change order before we begin them.

Proposals are valid for 14 days from the date sent unless we explicitly extend them. A proposal becomes active when you accept it on the proposal link, sign electronically, agree to our public Terms, Service Agreement, Refund Policy, and Privacy Policy, and (where applicable) pay the deposit listed in the proposal.

Timelines start once we have received: the deposit, completed onboarding, and the required materials and access listed in the onboarding form.

Timelines are good-faith estimates. They can move if materials, approvals, or access are delayed, or if scope changes are requested.

The client is responsible for providing: business information, logos, brand assets, photos, copy, product details, domain access, hosting access, analytics access, ad account access, and any third-party credentials required for the work agreed to in the proposal.

If we cannot proceed because materials or access are missing, the project may be paused, and the timeline will shift accordingly.

Each deliverable includes a reasonable number of revision rounds as listed in the proposal. Revisions outside the agreed scope or after final approval may require additional time or an additional fee.

Revision requests should be sent in writing to support@localgrowthbureau.com with clear notes about what should change.

Once a deliverable has been approved in writing (email, project portal, or reply), it is considered final. Changes to approved work may be treated as new scope.

Delays caused by missing client materials, late feedback, missing approvals, change of direction, or third-party platform issues are not the responsibility of Local Growth Bureau and do not create a refund right for work already completed.

Launch means publishing the agreed deliverable (for example: making a website live, activating a campaign, enabling tracking). Launch only happens after final client approval. Post-launch issues caused by client changes outside our control are handled as new requests.

Monthly support and retainer hours are reserved for the billing period and do not roll over to future months unless explicitly agreed. Retainers can be cancelled with reasonable written notice as listed in the proposal.

Payments are due as listed in the proposal. Deposits are typically required before project work begins. Work may pause if a payment is past due. See our Refund Policy for refund-related questions.

Clients may cancel a project at any time. Work already completed is billable. Future scheduled work is paused. We do not hold clients to services they no longer want.

Local Growth Bureau improves the quality of websites, lead capture, and marketing systems. We do not guarantee specific lead, sales, ranking, traffic, or revenue results. Marketing outcomes depend on many factors outside our control, including market demand, pricing, offer, sales process, and competition.

We treat client business information shared with us during a project as confidential. We may reference completed work in our portfolio in a general way (industry, type of project) without sharing private details.