Refund Policy

This Refund Policy explains how refunds, cancellations, deposits, and completed service work are handled by Local Growth Bureau.

We want clients to feel confident before buying, but we also need to protect time already spent on strategy, research, planning, design, development, communication, and delivery.

Because Local Growth Bureau provides custom service work, strategy, audits, design, consulting, setup, and implementation, refunds depend on the project stage and amount of work completed.

Free audits are free and do not require payment.

Refund approach:

• If no work has started, the client may request a refund.
• Once the audit review, analysis, report preparation, or strategy work has started, the audit fee is generally non-refundable.
• If Local Growth Bureau is unable to deliver the audit, a refund may be issued.

Refund approach:

• Deposits may be non-refundable once project planning, copy, design, setup, or development has started.
• If the client cancels before work begins, a partial or full refund may be considered.
• If work has already started, Local Growth Bureau may retain payment for work completed.
• Once a draft, design, page, copy, or deliverable has been created, refunds are generally not available for completed portions of the work.

Refund approach:

• Growth systems involve planning, copy, landing page structure, forms, follow-up setup, tracking, and workflow implementation.
• Deposits are generally non-refundable after work begins.
• Partial refunds may be considered only for work not yet started.
• Completed strategy, setup, design, copy, or implementation work is not refundable.

Refund approach:

• Monthly retainers are billed for reserved availability, ongoing support, optimization, updates, and advisory work.
• Retainer payments are generally non-refundable once the billing period begins.
• Clients may cancel future recurring service according to the agreed terms.
• Work already performed during a billing period is not refundable.

Add-ons such as Shopify support, extra pages, extra revisions, copywriting, reporting, tracking setup, or additional consulting follow the same rule: once work begins, fees may be partially or fully non-refundable depending on work completed.

Refunds are generally not provided when delays are caused by:

• Missing client assets
• Late feedback
• Missing approvals
• Missing access credentials
• Client change of direction
• Client not responding
• Client failure to provide required information
• Client cancellation after work has started

If a client is unhappy with a deliverable, Local Growth Bureau will first try to resolve the issue through reasonable revisions within the agreed scope.

Refunds are not a replacement for normal revision requests.

Requests outside the original scope may require a new quote or additional payment. Refusing or delaying out-of-scope work does not create a refund right for completed work.

Refunds do not include third-party costs paid to other providers, such as:

• Domain purchases
• Hosting fees
• Ad spend
• Stock assets
• Software subscriptions
• Payment processing fees
• Platform fees
• Plugin and app fees
• Contractor fees already incurred

If there is a billing concern, please contact us first so we can review the issue and try to resolve it. Filing a chargeback without contacting us may delay resolution and may result in suspension of ongoing work or access to deliverables.

Refund requests must be sent to:

Include:

• Full name
• Business name
• Email used for purchase
• Service purchased
• Payment date
• Reason for refund request

Refund requests are usually reviewed within 5–10 business days. Approval is not guaranteed. If approved, refund timing depends on the payment processor or bank.

Local Growth Bureau reserves the right to approve, deny, or partially approve refund requests based on the project status, work completed, expenses incurred, and the agreed scope.